Frequently Asked Questions – Shopping.

shopping.

What is the difference between online shopping and in-store?

In-store are purchases made from local businesses in your area. All you have to do is use your card that is linked on the iSponsor app and the transaction will automatically register that you are an iSponsor customer. Online shopping is with the bigger brands and retailers through their websites. Be sure to start your shopping journey through the iSponsor app or web app so the cookies register you are an iSponsor user. Your transactions will not count if you go directly to the brand’s e-commerce platform.  

What sporting brands are on the app?

We have dozens of sporting brands on the iSponsor app. To find out what sporting brands we have, download the app and browse. 

What fashion brands on the app?

We have dozens of fashion brands on the iSponsor app. To find out what fashion brands we have, download the app and browse.

What electronic brands are on the app?

We have dozens of electronic brands on the iSponsor app. To find out what electronic brands we have, download the app and browse. 

What travel brands are on the app?

We have dozens of travel brands on the iSponsor app. To find out what travel brands we have, download the app and browse.

If I link my credit card and use it at my local cafe, do I need to tell the cafe so I get a discount?

As long as the cafe is on the iSponsor app, you do not need to inform the cafe. Just continue your normal life for in-store shopping as long as you use your card that is linked in the iSponsor app.

When I shop through iSponsor, does my purchase processing change?

Your transaction will be the same when you shop in-store; iSponsor makes sure all the technical magic happens in the background as long as you use your linked card that is on the iSponsor app. For online purchases, be sure to start your shopping journey on the iSponsor app or web app so we can ensure your purchase is registered as an iSponsor customer.  

Does the returns policy change when I buy something through iSponsor?

Every brand on iSponsor has its own returns policy which will apply to your purchase. This is why some purchases take 90 days to clear on your leaderboard.

How can I find businesses in my area?

There is a map functionality in the app when you click on the ‘in-store’ button in the ‘shop’ section. The app will automatically show you if you have your location on. 

How can I tell the difference between businesses that are online and ones that I can shop at in-store?

When you are on the ‘shop’ page of the app, you will be able to see an online and in-store button at the top. Click these to see which brands are online or in-store offers. They will also be labeled as either online only, in-store only, or both.

I purchased from a registered business in-store but used a different card at checkout. Does my group still get the money?

Unfortunately not, you must purchase using your registered bank card for iSponsor to recognize the transaction. 

What portion does a group receive? Is it a flat % on the value of the sale?

Each business may offer a different percentage. Jump into the app and check out what’s on offer. Your group will receive 100% of the advertised sponsorship amount. 

If a purchase is made through an alternative method like Afterpay or Zippay does it still count towards fundraising efforts?

This is a thorn in our side and for some instances, it is a yes, and for others, it is a no. To be safe, use your linked card that is in your iSponsor app.

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