Frequently Asked Questions
User Accounts
In your profile, click on settings and then change the password. Click on the forgot password section on the App. Enter your email address and click reset your password. Check your email inbox and click the link “click here to go to the website. You will need to choose a new password and you will need to confirm the password. Ensure that you choose a capital letter and a character for your password. Once complete, “click here to login”, using your new email and or password. You should now be able to log in.
Good news – more than one card can be registered on the app! As an example you could have two Visa, two Mastercard cards and one Amex.
Good news – more than one card can be registered on the app! You can have two Visa and two Mastercard cards in the US.
Great news! Now it’s time to start shopping to start giving.
You can remove your card at any time and instantly by tapping the rubbish bin icon in the cards section of the app.
That’s fine, just select “Other”.
You can see in your profile, on your leaderboard, and at the top of your screen, that there should be a logo, if not there are many causes you can support to select as your ‘default’ group.
Through your social media audience or get in touch with the iSponsor team to arrange a bulk SMS to your group. You can also share the app with your friends using the ‘share with friends’ button in your profile. We have found that word of mouth is also a great way to build trust in your community.